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HubSpot Service Created Tickets by Owner

The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets by Owner 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Created Tickets by Owner"?
The Created Tickets by Owner metric in HubspotServices shows the number of support tickets created by each owner during a specified time period. This metric helps teams to identify the workload of each team member and evaluate their performance. It also helps managers to allocate resources effectively, and identify areas where additional training or support may be required. Tracking this metric over time allows for comparisons of individual and team productivity, and provides insights into how to optimize workflow and improve customer service.
Example: Example: Bob is able to measure the effectiveness of his team's ticket management by tracking the number of tickets created by each team member in HubspotServices.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Owner in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Owner using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Owner on the Performance screen
  6. 6
    Get Created Tickets by Owner performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Owner
Goals

Set Goals to track and improve your performance
Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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HubSpot Service integration with Databox Track Created Tickets by Owner from HubSpot Service in Databox GET STARTED

General

  • Description
    The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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