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HubSpot Service Created Tickets by Owner

The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.

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Created Tickets by Owner 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Owner"?
The Created Tickets by Owner metric in HubspotServices shows the number of support tickets created by each owner during a specified time period. This metric helps teams to identify the workload of each team member and evaluate their performance. It also helps managers to allocate resources effectively, and identify areas where additional training or support may be required. Tracking this metric over time allows for comparisons of individual and team productivity, and provides insights into how to optimize workflow and improve customer service.
Example: Example: Bob is able to measure the effectiveness of his team's ticket management by tracking the number of tickets created by each team member in HubspotServices.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Owner in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Owner using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Owner on the Performance screen
  6. 6
    Get Created Tickets by Owner performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Owner
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Basics

  • Description
    The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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