HubSpot Service
Created Tickets by Source Type Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets by Source Type using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThis free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
HubSpot Service
Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
HubSpot Service
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
HubSpot Service
The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
HubSpot Service
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
HubSpot Service
The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
HubSpot Service
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
HubSpot Service
The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
HubSpot Service
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
