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HubSpot Service Created Tickets by Source Type

Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets by Source Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Source Type"?
The Created Tickets by Source Type metric in HubspotServices measures the number of customer support tickets created in a specific time period, segmented by the source of the ticket (i.e. chat, email, phone, social media). This metric helps customer service teams understand which source channels are generating the most support requests, which can inform strategies for improving customer experience and optimizing support resources.
Example: Example: The Created Tickets by Source Type metric helped a customer identify that most of their support tickets were coming from social media channels, leading them to increase their social media presence and improve their response time on those platforms.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Source Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Source Type using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Source Type on the Performance screen
  6. 6
    Get Created Tickets by Source Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Source Type
HubSpot Service integration with Databox Track Created Tickets by Source Type from HubSpot Service in Databox GET STARTED

HubSpot Service Created Tickets by Source Type included in Dashboard Templates 1

  • Live view

    HubSpot Service Tickets Overview

    This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

    HubSpot Service

Basics

  • Description
    Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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