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HubSpot Service
Created Tickets by Category
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
With Databox you can track all your metrics from various data sources in one place.
- About
- Tech details
What is "Created Tickets by Category"?
The Created Tickets by Category metric is a measure of the number of support or service requests raised by customers and categorized by specific themes or issues. This metric provides valuable insights into the types of problems customers are facing and helps support teams identify areas for improvement. It can also reveal trends in customer inquiries, allowing support teams to proactively respond to common issues and improve overall customer satisfaction. Additionally, analyzing the Created Tickets by Category metric over time can provide visibility into the effectiveness of support processes and the impact of changes in product or service offerings.
Example: Example: A software company uses the Created Tickets by Category metric to identify the most common customer issues and allocate resources to resolve those issues efficiently.
Visualizations
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Bar and Line Chart
Used to show comparisons between values.
How to track Created Tickets by Category in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets by Category using Databox, follow these steps:
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1Connect HubSpot Service that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Created Tickets by Category on the Performance screen
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6Get Created Tickets by Category performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Created Tickets by Category
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionThe Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
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CategoryHelp Desk
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SubcategoryTickets created
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Date Added2020-12-07
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Cumulative SupportYes
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UnitsNo
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Granularitiesdaily, weekly, monthly, yearly
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Favorable Trendincreasing
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Historical DataYes
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Changing historical dataYes
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Forecast SupportYes
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Benchmark SupportNo
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Media SupportNo
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DimensionYes
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Metric Typeevent Learn more
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API Endpointhttps://api.hubapi.com/crm/v3/objects/tickets/search
Related Metrics
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HubSpot Service
Created Tickets by Source Type
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
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HubSpot Service
Created Tickets by Resolution
Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
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HubSpot Service
Created Tickets by Owner
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
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HubSpot Service
Closed Tickets by Priority
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
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HubSpot Service
Closed Tickets by Category
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
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HubSpot Service
Closed Tickets by Resolution
The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
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HubSpot Service
Closed Tickets by Owner
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
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HubSpot Service
Closed Tickets by Stage
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
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