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HubSpot Service Created Tickets by Category

The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.

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Created Tickets by Category 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Category"?
The Created Tickets by Category metric is a measure of the number of support or service requests raised by customers and categorized by specific themes or issues. This metric provides valuable insights into the types of problems customers are facing and helps support teams identify areas for improvement. It can also reveal trends in customer inquiries, allowing support teams to proactively respond to common issues and improve overall customer satisfaction. Additionally, analyzing the Created Tickets by Category metric over time can provide visibility into the effectiveness of support processes and the impact of changes in product or service offerings.
Example: Example: A software company uses the Created Tickets by Category metric to identify the most common customer issues and allocate resources to resolve those issues efficiently.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Category in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Category using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Category on the Performance screen
  6. 6
    Get Created Tickets by Category performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Category
HubSpot Service integration with Databox Track Created Tickets by Category from HubSpot Service in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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