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HubSpot Service Closed Tickets by Resolution

The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.

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Closed Tickets by Resolution 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Resolution"?
The Closed Tickets by Resolution metric is a measure of the number of support tickets that have been resolved within a specific timeframe. It provides insights into the effectiveness of the support team and their ability to resolve tickets in a timely and satisfactory manner. By tracking this metric, businesses can identify areas where they may need to improve their support processes or allocate more resources to ensure customer satisfaction.
Example: The Closed Tickets by Resolution metric can help companies identify which types of issues are being resolved most effectively by the support team, enabling them to allocate resources and improve customer satisfaction.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Resolution in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Resolution using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Resolution on the Performance screen
  6. 6
    Get Closed Tickets by Resolution performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Resolution
HubSpot Service integration with Databox Track Closed Tickets by Resolution from HubSpot Service in Databox GET STARTED

HubSpot Service Closed Tickets by Resolution included in Dashboard Templates 1

  • Live view

    HubSpot Service Tickets Overview

    This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

    HubSpot Service

Basics

  • Description
    The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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