The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Tickets by Resolution using Databox, follow these steps:
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
The Created Tickets by Pipeline metric shows the number of support tickets created in each pipeline, providing insight into the volume of issues being handled by each team or department.
The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.