HubSpot Service
Closed Tickets by Resolution The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Tickets by Resolution using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThis free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
HubSpot Service
The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
HubSpot Service
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
HubSpot Service
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
HubSpot Service
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
HubSpot Service
The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
HubSpot Service
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
HubSpot Service
The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
HubSpot Service
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
