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HubSpot Service Created Tickets by Priority

The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.

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Created Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Priority"?
The Created Tickets by Priority metric shows the number of support tickets created within a given time period, segmented by priority level. Priority level is typically defined by the urgency or impact of the issue on the customer. This metric helps teams understand which issues are requiring the most attention and allows them to prioritize their resources accordingly. By analyzing this metric, teams can ensure they are addressing high-priority issues in a timely manner while still dedicating resources to lower priority issues. It can also provide insights into trends or patterns in customer support needs.
Example: Example: A company can use the Created Tickets by Priority metric to quickly identify and prioritize critical customer issues, ensuring a swift resolution and ensuring customer satisfaction.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Priority on the Performance screen
  6. 6
    Get Created Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Priority
Goals

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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HubSpot Service integration with Databox Track Created Tickets by Priority from HubSpot Service in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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