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HubSpot Service Closed Tickets by Stage

The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.

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Closed Tickets by Stage 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Stage"?
Closed Tickets by Stage is a HubspotServices metric that shows the number of tickets that have been closed for each stage in the ticket pipeline. It helps teams to evaluate their performance by tracking the progress of completed tickets through the various stages of resolution. This metric allows teams to identify bottlenecks in the pipeline and adjust their workflows to increase efficiency and improve customer satisfaction. By analyzing Closed Tickets by Stage data, teams can improve their service delivery and enhance their overall performance.
Example: Example: By analyzing Closed Tickets by Stage metric, a customer service team can determine which stage of the ticket resolution process takes the longest and focus on improving the efficiency in that stage.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Stage in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Stage using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Stage on the Performance screen
  6. 6
    Get Closed Tickets by Stage performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Stage
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

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Performance Screen

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HubSpot Service integration with Databox Track Closed Tickets by Stage from HubSpot Service in Databox GET STARTED

Basics

  • Description
    The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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