DataboxDatabox Databox

HubSpot Service Created Tickets by Stage

The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets by Stage 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Stage"?
The Created Tickets by Stage metric is a quantitative measure that tracks the number of tickets created in each stage of the customer service process. This metric provides insight into the volume and velocity of customer inquiries, the efficiency of the support team, and the effectiveness of each stage in resolving customer issues. By analyzing this metric, businesses can identify trends, patterns, and areas of improvement in their customer service operations, ultimately leading to greater customer satisfaction and loyalty.
Example: Example: The Created Tickets by Stage metric can help a support team analyze which stage of the ticketing process they need to improve on, such as identifying if most of the tickets are stuck in the waiting stage or if there are too many tickets in the triage stage.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Stage in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Stage using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Stage on the Performance screen
  6. 6
    Get Created Tickets by Stage performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Stage
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
HubSpot Service integration with Databox Track Created Tickets by Stage from HubSpot Service in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview