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HubSpot Service Closed Tickets

The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.

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Closed Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets"?
The Closed Tickets metric in HubspotServices refers to the number of support or service tickets that have been resolved and closed within a specific period. This metric is important in measuring the efficiency and effectiveness of the support team in addressing customer issues and providing satisfactory resolutions. It can also be used to identify trends or recurring problems that require further attention or process improvement.
Example: The Closed Tickets metric can be used by a customer support team to determine the efficiency and productivity of their agents in resolving customer issues within a specific time period.
This metric has one or more equivalents:

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Closed Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets on the Performance screen
  6. 6
    Get Closed Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets
HubSpot Service integration with Databox Track Closed Tickets from HubSpot Service in Databox GET STARTED

HubSpot Service Closed Tickets included in Dashboard Templates 1

  • Live view

    HubSpot Service Tickets Overview

    This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

    HubSpot Service

Basics

  • Description
    The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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