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HubSpot Service Created Tickets by Resolution

Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.

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Created Tickets by Resolution 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Resolution"?
Created Tickets by Resolution is a metric that tracks the number of support tickets that have been created and subsequently resolved over a given period of time. This metric helps businesses to understand the effectiveness of their customer support team in resolving support issues. By tracking the number of tickets created versus the number resolved, businesses can identify areas for improvement and optimize their support processes to better meet their customers' needs. The Created Tickets by Resolution metric is a key performance indicator (KPI) for support teams looking to improve customer satisfaction and retention.
Example: The Created Tickets by Resolution metric can be used to track customer issues per category for a technology company providing software support.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Resolution in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Resolution using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Resolution on the Performance screen
  6. 6
    Get Created Tickets by Resolution performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Resolution
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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HubSpot Service integration with Databox Track Created Tickets by Resolution from HubSpot Service in Databox GET STARTED

Basics

  • Description
    Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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