Sales Team Activity

Freshdesk Tickets Overview Dashboard Template

These sales team activity dashboards come pre-built with some of the most commonly tracked sales KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.

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Track some of the most common Sales Team Activity metrics and KPIs and analyze your Sales Team Activity performance with just a few clicks.

TOP Sales Team Activity INTEGRATIONS
  • Salesforce CRM
  • HubSpot CRM
  • HubSpot Marketing
  • Pipedrive CRM
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You can build a dashboard with any data using Zapier, Make, Google Sheets, or a SQL database.
Custom dashboard

Build custom Sales Team Activity dashboards

No design or coding skills necessary.

Learn more about Dashboard Designer

Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to have a better insight into your customer’s needs and your team's efficiency so that you can take steps to swiftly resolve any customer issues that may occur. 

What you’ll learn from this Freshdesk Tickets Overview Dashboard Template:

By connecting your Freshdesk account, you’ll learn:

1) What are my overall ticket statistics?

By tracking the number of ticket-related metrics you will be able to see at a glance what is the current status of all your tickets. How many are open/closed, pending, or overdue? In addition, you can check what is the ratio of resolved vs unresolved and if the number of unassigned is higher than you might want it to be. 

2) What is the trend when it comes to the number of created tickets?

Keep track of your total tickets created to get a detailed drill-down of all the tickets created during the specific time period. More importantly, you can see compare that number to a previous period to see if this trend is rising or falling so that you can take steps that can help adjust it accordingly. 

3) Keep an eye on the priority of your tickets created?

Keeping track of tickets created priority can help you see what is the severity of your customer issues. If you have mostly medium priority tickets and a small percentage of urgent ones that can be an indicator that you are on the right track. 

4) Do you know how much time your team spends on tickets?

By tracking total house spent and then segmenting that to billable and non-billable hours you can drill down on exactly the amount of time needed to cover your existing ticket number and see what steps are needed to improve these numbers going forward. 

Data Source: Freshdesk

Pull additional data using our integration with Freshdesk.

What else can you track and visualize with our integration with Freshdesk? When it comes to Freshdesk, you can access over 85 basic metrics and create custom ticket, company, and contact metrics and filtering and/or grouping data by standard or custom fields available in your Freshdesk account

Read more about Databox’s Freshdesk Integration.

Customize this dashboard with Databox

Don’t just track your KPIs. Here are hundreds of tips for improving your customer experience.

Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward achieving better results for your business. So, what can you do when some of these metrics are trending down?

We’ve collected a few resources that contain tips from hundreds of other industry professionals on improving customer experience and more.

How Ecommerce Businesses Use Data to Improve Customer Experience

26 Effective Ways for Improving Your Customer Retention Rate

What is Customer Acquisition Cost and How to Keep it at a Minimum

11 Tactics for Effectively Measuring Your Customer Service ROI

Creating and Analyzing a Customer Service Report: Tips and Best Practices

How to Create a Sales Team Activity Dashboard

Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.

Create a new dashboard using our Designer tool
Create a new dashboard using our Designer tool
Name your dashboard
Name your dashboard
Select a data source
Select a data source
Drag-and-drop pre-built metrics from that source to your dashboard or drag a blank visualization first and select the metric you’d like to associate with it.
Drag-and-drop pre-built metrics from that source to your dashboard
Customize each metric block by date range, comparisons, goals, and more.
Customize each metric block