Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Answered Calls using Databox, follow these steps:
The Opened Prospects metric measures the number of potential leads that have engaged with your outreach efforts by opening an email or message.
The Opens (Sequence) metric tracks the number of times an email in a sequence has been opened by a recipient. This helps gauge the effectiveness of the email's subject line, as well as the timing and content of the message.
The Bounces by Sequence metric tracks the number of bounced email addresses for each automated email sequence, helping to identify areas in need of improvement.
The Scheduled (Sequence) metric measures the number of emails or other outreach activities that have been scheduled in a specific sequence within a given timeframe.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.
The Incompleted Tasks by Users metric is a measure of tasks assigned to users that remain unfinished within a given timeframe or deadline.
The Total Incompleted Tasks metric indicates the number of unfinished tasks that were assigned during a specific timeframe. It can help identify areas of inefficiency and opportunities for process improvement.
The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.