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Outreach
Total Answered Calls
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Total Answered Calls"?
Total Answered Calls is a metric used in outbound and inbound call centers to track the total number of calls that have been successfully answered by the agents. It represents the number of calls that have been picked up and acknowledged by the agents and is a strong indicator of performance and efficiency. This metric is crucial for understanding call center operations and making informed decisions about staffing, training, and workflows.
Example: Total Answered Calls metric can be used to track the success of a customer support team for a certain period of time, such as a week, by counting the number of incoming calls that were answered by a live agent.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Total Answered Calls in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Answered Calls using Databox, follow these steps:
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1Connect Outreach that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Total Answered Calls on the Performance screen
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6Get Total Answered Calls performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Total Answered Calls
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
General
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DescriptionTotal Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
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CategoryMarketing Automation
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SubcategoryCalls answered
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Date Added2019-01-10
Specification
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Metric Typecurrent
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DimensionalNo
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Decimal DigitsNo
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Currency UnitsNo
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GranularitiesDaily, weekly, monthly, quarterly and yearly.
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Custom Relative PeriodsYes
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Data AvailabilityAt sync, it ranges from now to now.
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Retroactive Data UpdatesNewly synced data is merged with existing data, replacing values for matching periods.
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Future Data AvailableNo
Visualization
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Cumulative GraphNo
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Favorable Trendincreasing
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Media CreativesNo
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ForecastsYes
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BenchmarksYes
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