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Outreach Total Answered Calls

Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.

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Total Answered Calls 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Total Answered Calls"?
Total Answered Calls is a metric used in outbound and inbound call centers to track the total number of calls that have been successfully answered by the agents. It represents the number of calls that have been picked up and acknowledged by the agents and is a strong indicator of performance and efficiency. This metric is crucial for understanding call center operations and making informed decisions about staffing, training, and workflows.
Example: Total Answered Calls metric can be used to track the success of a customer support team for a certain period of time, such as a week, by counting the number of incoming calls that were answered by a live agent.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Total Answered Calls in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Total Answered Calls using Databox, follow these steps:

  1. 1
    Connect Outreach that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Total Answered Calls on the Performance screen
  6. 6
    Get Total Answered Calls performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Total Answered Calls
Goals

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Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Outreach integration with Databox Track Total Answered Calls from Outreach in Databox GET STARTED

Basics

  • Description
    Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
  • Category
    Marketing Automation
  • Subcategory
    Calls answered
  • Date Added
    2019-01-10
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    {app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls

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