Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Answered Calls using Databox, follow these steps:
The Unsubscribers metric measures the number of people who have chosen to stop receiving communication from a specific mail or email campaign.
Prospects is a metric used to measure the number of potential leads or customers for a product or service, providing insights for outreach efforts.
Total Prospects is the number of potential customers or leads in a specific market or segment that your outreach efforts are targeting.
Scheduled Emails metric tracks the number of emails that are composed and scheduled to be sent at a later time using an email marketing or CRM tool, usually in an outreach campaign to target a specific audience.
The Scheduled (Sequence) metric measures the number of emails or other outreach activities that have been scheduled in a specific sequence within a given timeframe.
Calls Not Answered is a metric that measures the percentage of total incoming calls that were not answered by the intended recipient or went to voicemail. It helps assess missed opportunities and identify areas for improvement in call handling processes.
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.