Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Answered Calls using Databox, follow these steps:
The Opened Prospects metric measures the number of potential leads that have engaged with your outreach efforts by opening an email or message.
The Unopened Emails metric is the number of emails sent that were not opened by the recipient and is a key indicator of the effectiveness of email outreach campaigns.
Bounces (Sequence) metric refers to the number of emails that were undeliverable and failed to reach the recipient's inbox in a specific sequence of outreach emails.
Negative Reply Sequence tracks the number of consecutive negative responses received from a prospect, indicating the need to switch up the outreach approach.
The Neutral reply metric measures the number of responses to outreach efforts that fall into a neutral category, neither positive nor negative, indicating a lack of strong interest or engagement.
The Scheduled (Sequence) metric measures the number of emails or other outreach activities that have been scheduled in a specific sequence within a given timeframe.
The Finished metric measures the number of outreach sequences that successfully completed all steps and resulted in the desired outcome, such as a sale or meeting.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.