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Outreach
Calls
The Calls metric measures the number of phone calls made or received by an outreach team or individual in a given time period. This metric helps to track the frequency and effectiveness of outreach efforts over time.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Calls"?
The Calls metric refers to the number of phone calls made or received during an outreach campaign. It is a crucial metric for outreach experts as it measures the level of engagement they have with their target audience and helps them track the effectiveness of their outreach efforts. By analyzing this metric, outreach experts can identify the best times to call, adjust their messaging, and ultimately improve their overall outreach success rate.
Example: The Calls metric can be used to evaluate the success of a telemarketing campaign by measuring the number of phone calls made to potential customers within a given time frame.
This metric has one or more equivalents:
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Calls in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls using Databox, follow these steps:
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1Connect Outreach that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Calls on the Performance screen
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6Get Calls performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Calls
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
General
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DescriptionThe Calls metric measures the number of phone calls made or received by an outreach team or individual in a given time period. This metric helps to track the frequency and effectiveness of outreach efforts over time.
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CategoryMarketing Automation
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SubcategoryCalls
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Date Added2019-01-10
Specification
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Metric Typeevent
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DimensionalNo
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Decimal DigitsNo
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Currency UnitsNo
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GranularitiesHourly, daily, weekly, monthly, quarterly and yearly.
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Custom Relative PeriodsYes
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Data AvailabilityAt sync, it ranges from 3 years ago to now.
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Retroactive Data UpdatesNewly synced data is merged with existing data, replacing values for matching periods.
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Future Data AvailableNo
Visualization
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Cumulative GraphYes
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Favorable Trendincreasing
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Media CreativesNo
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ForecastsYes
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BenchmarksYes
Related Metrics
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Outreach
Bulk
The Bulk metric refers to the quantity or volume of outreach activities performed, such as sending mass emails or making bulk phone calls to a large number of prospects or customers. It measures the scale of outreach efforts rather than the quality or effectiveness of individual interactions.
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Outreach
Scheduled Emails
Scheduled Emails metric tracks the number of emails that are composed and scheduled to be sent at a later time using an email marketing or CRM tool, usually in an outreach campaign to target a specific audience.
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Outreach
Replied (Sequence)
The Replied (Sequence) metric tracks the percentage of prospects who responded to your outreach emails within a specific sequence, helping to measure the effectiveness of your email outreach campaigns.
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Outreach
Positive Replies (Sequence)
Positive Reply Sequence (PRS) measures the number of follow-up messages sent before receiving a positive reply. It helps to optimize outreach effort and determine the most effective messaging strategy.
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Outreach
Incompleted Tasks by Users
The Incompleted Tasks by Users metric is a measure of tasks assigned to users that remain unfinished within a given timeframe or deadline.
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Outreach
Opportunities Amount by Stage
Opportunity Amount by Stage is a metric that measures the value of potential deals at each stage of the sales cycle, providing insights on revenue potential and sales performance.
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Outreach
Calls by Direction
The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
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Outreach
Calls Answered
Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
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