The Calls metric measures the number of phone calls made or received by an outreach team or individual in a given time period. This metric helps to track the frequency and effectiveness of outreach efforts over time.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls using Databox, follow these steps:
The Bulk metric refers to the quantity or volume of outreach activities performed, such as sending mass emails or making bulk phone calls to a large number of prospects or customers. It measures the scale of outreach efforts rather than the quality or effectiveness of individual interactions.
The Replied (Sequence) metric tracks the percentage of prospects who responded to your outreach emails within a specific sequence, helping to measure the effectiveness of your email outreach campaigns.
Positive Reply Sequence (PRS) measures the number of follow-up messages sent before receiving a positive reply. It helps to optimize outreach effort and determine the most effective messaging strategy.
Opt Outs by Sequence measures the number of people who have opted out of receiving further communication from a specific outreach sequence or campaign.
Replies by Sequence measures the number of email sequences that receive a reply from a prospect. It helps to optimize outreach campaigns for better engagement.
Scheduled by Sequence metric tracks the average number of automated sequences a contact is scheduled to receive in your outreach campaign.
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.