The Calls metric measures the number of phone calls made or received by an outreach team or individual in a given time period. This metric helps to track the frequency and effectiveness of outreach efforts over time.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls using Databox, follow these steps:
The One-offs metric measures the number of outreach activities that are not part of a larger, ongoing campaign and have a limited impact on overall outreach goals.
The Opened Emails metric measures the number or percentage of recipients who opened an email sent as part of an outreach campaign. It helps to determine the effectiveness of the subject line and email content in engaging the target audience.
Contacted (Sequence) refers to the number of individuals who were contacted during a specific outreach sequence, such as an email campaign or a series of phone calls. It tracks the effectiveness of outreach efforts and helps to measure the success of the outreach strategy.
Replied by Sequence is a measure of the number of prospects who responded to a specific outreach sequence, indicating effectiveness of the messaging and strategy.
The Bounces by Sequence metric tracks the number of bounced email addresses for each automated email sequence, helping to identify areas in need of improvement.
Completed Tasks by Creator is a metric that measures the total number of tasks completed by an individual outreach creator. It helps to monitor an individual's productivity and efficiency in accomplishing outreach tasks.
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.