The Answered Calls metric tracks the total number of incoming calls that were answered by your team or automated system within a specific period of time.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Answered Calls using Databox, follow these steps:
Total Calls by Source is a metric that shows the total number of calls received by a business, categorized by the different sources or marketing channels that drove those calls.
The Missed Calls metric in CallRail refers to the number of calls received by your business that were not answered or picked up. This metric is important for tracking missed opportunities and identifying areas for improvement in your call answering and handling processes.
The First Time Callers by Company metric shows the number of unique callers who have contacted a company for the first time during a given period. It helps track the effectiveness of marketing efforts in attracting new customers.
The Leads by Referrer metric in CallRail shows the number of leads generated by each referral source, providing valuable insights into which marketing channels are driving the most conversions.
Form Submissions by Referrer is a metric that shows which websites or sources are driving the most form submissions on your website. It helps you identify which marketing channels are most effective at generating leads and allows you to optimize your marketing efforts accordingly.
Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
The Average Duration by Company metric in CallRail shows the average amount of time it takes for a call to be completed for a particular company that is tracked by the system.
Value by Call tracks the monetary value associated with each call, helping businesses measure the financial impact of phone interactions and identify high-value leads for greater revenue.