DataboxDatabox Databox

CallRail Answered Calls by Company

The Answered Calls by Company metric in CallRail tracks the total number of calls answered by each individual company within your account. It helps to assess the overall call volume and performance of each company.

With Databox you can track all your metrics from various data sources in one place.

Answered Calls by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Answered Calls by Company"?
The Answered Calls by Company metric is a measurement of the total number of calls answered by a specific company. This metric provides insight into the company's call volume, call handling efficiency, and customer engagement. It can be used to track performance over time and identify areas for improvement in call management and customer service.
Example: A roofing company wants to determine the success of their new marketing campaign. They use the Answered Calls by Company metric to track the number of calls they receive and determine if there has been an increase in customer inquiries since the campaign began.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Answered Calls by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Answered Calls by Company using Databox, follow these steps:

  1. 1
    Connect CallRail that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Answered Calls by Company on the Performance screen
  6. 6
    Get Answered Calls by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Answered Calls by Company
CallRail integration with Databox Track Answered Calls by Company from CallRail in Databox GET STARTED

Basics

  • Description
    The Answered Calls by Company metric in CallRail tracks the total number of calls answered by each individual company within your account. It helps to assess the overall call volume and performance of each company.
  • Category
    Help Desk
  • Subcategory
    Calls answered
  • Date Added
    2017-09-13
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    hourly, daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    a/{account_id}/calls/summary.json

Track all of your key business metrics from one screen

GET STARTED
Databox app preview