Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Duration using Databox, follow these steps:
This dashboard measures source & keyword performance by comparing calls by first time callers, total calls and the average duration of all calls.
Total Calls by Company is a metric in CallRail that shows the total number of calls received by a specific company or business. It helps track call volume trends and can be useful for monitoring call center performance, campaign effectiveness, and overall business growth.
Missed Calls by Source shows the number of calls that were missed, categorized by the specific source or marketing channel from which the calls originated in CallRail.
The Answered Calls by Source metric in CallRail is a measure of how many incoming calls were answered by each source of your advertising or marketing efforts. This helps you evaluate which sources are most effective in generating calls.
The Answered Calls by Referrer metric shows which sources are driving the most successful calls, indicating which marketing channels are to be focused on for optimal results.
The First Time Callers by Keyword metric helps you identify which keywords are driving new callers to your business, allowing you to optimize your marketing efforts and improve your conversion rates.
The Leads metric in CallRail tracks the number of phone calls that convert into potential sales leads for a business.
Leads by Source is a CallRail metric that tracks the number of leads generated by each source of marketing or advertising, providing insights into which channels are driving the most conversions and helping businesses optimize their marketing spend.
The Leads by Keyword metric in CallRail allows you to easily track and analyze the keywords that are generating the most leads for your business from phone calls, forms and chats.