CallRail
Average Duration Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Duration using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThis dashboard measures source & keyword performance by comparing calls by first time callers, total calls and the average duration of all calls.
CallRail
Total Calls is a CallRail metric that tracks the total number of calls received through your CallRail tracking numbers.
CallRail
Total Calls by Campaign is a metric that shows the total number of phone calls received for each campaign you are tracking in CallRail. It provides valuable insights into the effectiveness of your marketing campaigns and helps you measure their impact on customer engagement.
CallRail
The Answered Calls by Landing Page metric is a CallRail reporting feature that shows the number of calls that were actually answered and attributed to each landing page on a website. It helps track the effectiveness of different landing pages in terms of generating calls and conversions, allowing marketers to optimize their campaigns accordingly.
CallRail
The Leads metric in CallRail tracks the number of phone calls that convert into potential sales leads for a business.
CallRail
The Form Submissions by Landing Page metric shows which landing pages are driving the most form submissions on your website, helping you to optimize your marketing efforts and improve lead generation.
CallRail
The Average Duration by Source metric measures the average length of time a call lasts, broken down by the source that drove the call (such as Google Ads or Facebook).
CallRail
The Average Duration by Keyword metric shows the average length of time that a call lasts for each specific keyword that was used by the caller to find your business.
CallRail
Value by Form Source assigns a monetary value to form submissions by source, helping businesses track the financial impact of online inquiries and focus on high-value leads for greater ROI.
