Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Duration using Databox, follow these steps:
This dashboard measures source & keyword performance by comparing calls by first time callers, total calls and the average duration of all calls.
Total Calls is a CallRail metric that tracks the total number of calls received through your CallRail tracking numbers.
The Total Calls by Keyword metric in CallRail tracks the number of calls received for each tracked keyword, providing insights into the effectiveness of your marketing campaigns and the keywords that drive the most phone calls.
Total Calls by Campaign is a metric that shows the total number of phone calls received for each campaign you are tracking in CallRail. It provides valuable insights into the effectiveness of your marketing campaigns and helps you measure their impact on customer engagement.
The Missed Calls by Campaign metric in CallRail shows the number of calls that were not answered by a member of your team, grouped by marketing campaign. This helps to identify which campaigns generate the most missed opportunities.
The Answered Calls by Campaign metric shows the number of calls that were answered, categorized by the campaign that generated each call.
The Answered Calls by Landing Page metric is a CallRail reporting feature that shows the number of calls that were actually answered and attributed to each landing page on a website. It helps track the effectiveness of different landing pages in terms of generating calls and conversions, allowing marketers to optimize their campaigns accordingly.
The First Time Callers by Landing Page metric shows the number of unique callers who called for the first time after landing on a specific webpage, providing insight into the effectiveness of various website pages in generating new leads for your business.
Value by Call tracks the monetary value associated with each call, helping businesses measure the financial impact of phone interactions and identify high-value leads for greater revenue.