Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Duration using Databox, follow these steps:
This dashboard measures source & keyword performance by comparing calls by first time callers, total calls and the average duration of all calls.
Total Calls is a CallRail metric that tracks the total number of calls received through your CallRail tracking numbers.
Total Calls by Source is a metric that shows the total number of calls received by a business, categorized by the different sources or marketing channels that drove those calls.
Total Calls by Campaign is a metric that shows the total number of phone calls received for each campaign you are tracking in CallRail. It provides valuable insights into the effectiveness of your marketing campaigns and helps you measure their impact on customer engagement.
The Missed Calls by Keyword metric in CallRail measures the number of missed phone calls that came in from callers searching for specific keywords used in your ads, allowing you to optimize your marketing strategy for better results.
The Missed Calls by Referrer metric in CallRail tracks missed calls from potential customers who found your business through a specific referrer, such as a search engine or social media platform.
The Answered Calls by Referrer metric shows which sources are driving the most successful calls, indicating which marketing channels are to be focused on for optimal results.
The Form Submissions by Landing Page metric shows which landing pages are driving the most form submissions on your website, helping you to optimize your marketing efforts and improve lead generation.
Value by Form Source assigns a monetary value to form submissions by source, helping businesses track the financial impact of online inquiries and focus on high-value leads for greater ROI.