Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Duration using Databox, follow these steps:
This dashboard measures source & keyword performance by comparing calls by first time callers, total calls and the average duration of all calls.
Total Calls by Source is a metric that shows the total number of calls received by a business, categorized by the different sources or marketing channels that drove those calls.
Total Calls by Campaign is a metric that shows the total number of phone calls received for each campaign you are tracking in CallRail. It provides valuable insights into the effectiveness of your marketing campaigns and helps you measure their impact on customer engagement.
The Answered Calls by Referrer metric shows which sources are driving the most successful calls, indicating which marketing channels are to be focused on for optimal results.
First Time Callers is a CallRail metric that counts the number of unique callers who have never called your business before during a specific time period.
The First Time Callers by Landing Page metric shows the number of unique callers who called for the first time after landing on a specific webpage, providing insight into the effectiveness of various website pages in generating new leads for your business.
The Leads metric in CallRail tracks the number of phone calls that convert into potential sales leads for a business.
The Leads by Campaign metric shows the number of leads generated by each call tracking campaign, providing insight into which campaigns are most effective at driving leads.
Form Submissions is a CallRail metric that shows how many times a form on your website has been filled out and submitted by a visitor.