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Help Scout Docs Top Category Articles by Name

The Top Category Articles by Name metric lists the most viewed articles in each category of your HelpDocs knowledge base, helping you understand which topics are most popular among your users.

With Databox you can track all your metrics from various data sources in one place.

Top Category Articles by Name 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Top Category Articles by Name"?
The Top Category Articles by Name metric refers to a report that lists the most viewed articles within a specific category by their title. This metric helps identify the most popular topics within a category and informs content creation efforts. It can also highlight any gaps in information that may need to be addressed in future articles. By reviewing this metric, organizations can optimize their help documentation to improve user experience and reduce support inquiries.
Example: A helpdesk manager can use the Top Category Articles by Name metric to identify which categories of articles are most frequently accessed by customers, and then use that data to evaluate the effectiveness of their support team's documentation and responses.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Top Category Articles by Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Top Category Articles by Name using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Top Category Articles by Name on the Performance screen
  6. 6
    Get Top Category Articles by Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Top Category Articles by Name
Goals

Set Goals to track and improve your performance
Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Docs integration with Databox Track Top Category Articles by Name from Help Scout Docs in Databox GET STARTED

Basics

  • Description
    The Top Category Articles by Name metric lists the most viewed articles in each category of your HelpDocs knowledge base, helping you understand which topics are most popular among your users.
  • Category
    Help Desk
  • Date Added
    2018-08-24
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/docs

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