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Help Scout Docs Failed Searches Count by Search Term

The Failed Searches Count by Search Term metric tracks the number of times a search term entered by a user resulted in zero search results or an error message. This metric can help identify gaps in content and improve the search experience for users.

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Failed Searches Count by Search Term 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Failed Searches Count by Search Term"?
The Failed Searches Count by Search Term metric measures the number of times users have typed in a search term that did not yield any search results. By analyzing the data, you can identify common user search phrases that are not returning relevant results and take corrective actions such as adding new articles or improving existing ones to better match the user's intent. This metric helps improve the usability of your knowledge base and enhances the overall customer experience.
Example: The Failed Searches Count by Search Term metric can help identify common misspellings or search queries that aren't yielding results, allowing companies to optimize their content to better match user intent and improve the overall search experience.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Failed Searches Count by Search Term in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Failed Searches Count by Search Term using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Failed Searches Count by Search Term on the Performance screen
  6. 6
    Get Failed Searches Count by Search Term performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Failed Searches Count by Search Term
Goals

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Metric Digest

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Help Scout Docs integration with Databox Track Failed Searches Count by Search Term from Help Scout Docs in Databox GET STARTED

Help Scout Docs Failed Searches Count by Search Term included in Dashboard Templates 1

  • Live view

    HelpScout Docs Report

    Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

    Help Scout Docs

Basics

  • Description
    The Failed Searches Count by Search Term metric tracks the number of times a search term entered by a user resulted in zero search results or an error message. This metric can help identify gaps in content and improve the search experience for users.
  • Category
    Help Desk
  • Date Added
    2018-08-24
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/docs

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