The Article Views by Name metric tracks the number of times a specific article has been viewed, allowing you to see which articles are most popular and prioritize updates or improvements accordingly.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Top Article Views by Name using Databox, follow these steps:
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
The search % metric indicates the percentage of users who use the search feature on a website, app, or HelpDocs knowledge base to find information instead of navigating manually.
The Browse % metric measures the percentage of visitors who viewed more than one page on your website or HelpDocs knowledge base during a single session.
Articles Viewed per Visit is a metric that measures the average number of HelpDocs articles a user views during a single visit to your website or help center.
Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.
Failed % metric is the percentage of unsuccessful attempts in a process or operation, indicating the rate of failure or errors encountered.
The Popular Searches Count by Search Term metric indicates the number of times a specific search term has been used by users on a HelpDocs knowledge base, helping identify popular topics and potential areas for content improvement.
Top Category Views by Name metric shows which HelpDocs category is viewed the most by users.
The Top Category Articles by Name metric lists the most viewed articles in each category of your HelpDocs knowledge base, helping you understand which topics are most popular among your users.