Databox

Help Scout Docs Browse %

The Browse % metric measures the percentage of visitors who viewed more than one page on your website or HelpDocs knowledge base during a single session.

With Databox you can track all your metrics from various data sources in one place.

Browse % 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Browse %"?
The Browse % metric is a measure of how deep into your knowledge base your users are going. It calculates the percentage of users who viewed multiple articles during a single browsing session on your HelpDocs site. This metric helps to evaluate the overall engagement of your users and can provide insights into potential gaps in your content. A high browse % usually implies that users are finding your articles helpful and are interested in exploring further options for information.
Example: The Browse % metric can help e-commerce businesses track how many of their website visitors are actually browsing through product pages, indicating the level of engagement and potential for sales.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Browse % in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Browse % using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Browse % on the Performance screen
  6. 6
    Get Browse % performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Browse %
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Help Scout Docs integration with Databox Track Browse % from Help Scout Docs in Databox GET STARTED

Help Scout Docs Browse % included in Dashboard Templates 1

  • Live view

    HelpScout Docs Report

    Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

    Help Scout Docs

General

  • Description
    The Browse % metric measures the percentage of visitors who viewed more than one page on your website or HelpDocs knowledge base during a single session.
  • Category
    Help Desk
  • Date Added
    2018-08-24

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Maximum Value
    1
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Percentage
  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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