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Help Scout Docs Top Category Views by Name

Top Category Views by Name metric shows which HelpDocs category is viewed the most by users.

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Top Category Views by Name 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Top Category Views by Name"?
The Top Category Views by Name metric provides insight into which categories within a HelpDocs knowledge base are the most popular based on the number of views. This metric allows administrators to identify which categories are being accessed the most by users in order to optimize and prioritize content creation. Additionally, this metric can help inform decisions about how to organize and structure the knowledge base to make it more user-friendly and accessible.
Example: Top Category Views by Name can help identify which categories on your knowledge base are most popular with users. For example, if you run a software company and the "Troubleshooting" and "Billing" categories have significantly higher views than others, you may want to focus on improving and expanding content in those areas.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Top Category Views by Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Top Category Views by Name using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Top Category Views by Name on the Performance screen
  6. 6
    Get Top Category Views by Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Top Category Views by Name
Goals

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Docs integration with Databox Track Top Category Views by Name from Help Scout Docs in Databox GET STARTED

Basics

  • Description
    Top Category Views by Name metric shows which HelpDocs category is viewed the most by users.
  • Category
    Help Desk
  • Date Added
    2018-08-24
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/docs

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