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Help Scout Docs Articles Viewed per Visit

Articles Viewed per Visit is a metric that measures the average number of HelpDocs articles a user views during a single visit to your website or help center.

With Databox you can track all your metrics from various data sources in one place.

Articles Viewed per Visit 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Articles Viewed per Visit"?
Articles Viewed per Visit is a key metric to measure how engaging your HelpDocs content is. It calculates the average number of articles viewed by a user during a single visit to your HelpDocs site. A high value of this metric implies that visitors are finding relevant content and staying engaged on your site, while a low value may indicate a poor user experience. Tracking this metric can help you optimize your content to improve engagement and provide better support to your users.
Example: A software company uses the "Articles Viewed per Visit" metric to track the effectiveness of their help center. They found that users who viewed at least 3 articles per visit were more likely to leave positive feedback and less likely to submit support tickets.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Articles Viewed per Visit in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Articles Viewed per Visit using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Articles Viewed per Visit on the Performance screen
  6. 6
    Get Articles Viewed per Visit performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Articles Viewed per Visit
Help Scout Docs integration with Databox Track Articles Viewed per Visit from Help Scout Docs in Databox GET STARTED

Help Scout Docs Articles Viewed per Visit included in Dashboard Templates 1

  • Live view

    HelpScout Docs Report

    Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

    Help Scout Docs

Basics

  • Description
    Articles Viewed per Visit is a metric that measures the average number of HelpDocs articles a user views during a single visit to your website or help center.
  • Category
    Help Desk
  • Subcategory
    Article views
  • Date Added
    2018-08-24
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/docs

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