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Help Scout Docs Found an Answer %

Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.

With Databox you can track all your metrics from various data sources in one place.

Found an Answer % 2.190,879

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About
Tech details

The Found an Answer % metric measures the percentage of users who successfully find a solution or answer to their query through your HelpDocs documentation. This metric helps you assess the effectiveness of your content and identify areas for improvement to enhance user satisfaction and reduce support requests.

Example: If 100 users search for "how to change password" and 75 of them click on a Found an Answer link, the Found an Answer % metric would be 75%.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Found an Answer % in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Found an Answer % using Databox, follow these steps:

1
Connect Help Scout Docs that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Found an Answer % on the Performance screen
6
Get Found an Answer % performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Found an Answer %

Goals

Get instant insights into your top-performing metrics

Track Found an Answer % from Help Scout Docs in Databox GET STARTED