DataboxDatabox Databox

Help Scout Docs Found an Answer %

Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.

With Databox you can track all your metrics from various data sources in one place.

Found an Answer % 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Found an Answer %"?
The Found an Answer % metric measures the percentage of users who successfully find a solution or answer to their query through your HelpDocs documentation. This metric helps you assess the effectiveness of your content and identify areas for improvement to enhance user satisfaction and reduce support requests.
Example: If 100 users search for "how to change password" and 75 of them click on a Found an Answer link, the Found an Answer % metric would be 75%.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Found an Answer % in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Found an Answer % using Databox, follow these steps:

  1. 1
    Connect Help Scout Docs that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Found an Answer % on the Performance screen
  6. 6
    Get Found an Answer % performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Found an Answer %
Help Scout Docs integration with Databox Track Found an Answer % from Help Scout Docs in Databox GET STARTED

Help Scout Docs Found an Answer % included in Dashboard Templates 1

  • Live view

    HelpScout Docs Report

    Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

    Help Scout Docs

General

  • Description
    Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.
  • Category
    Help Desk
  • Date Added
    2018-08-24

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Maximum Value
    1
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Percentage
  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Track all of your key business metrics from one screen

GET STARTED
Databox app preview