Intercom: Customer Support Performance

This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

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Used one-click connectors:

  • Intercom Intercom

If you don’t use Intercom, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).

Ensure you are providing prompt support to your customers

  • Compare activities week over week or month over month
  • See days where you get the most customer enquiries
  • Monitor specific customer support agent’s performances

Key Metrics

  • New Conversations, New Conversation Volume by Day
  • Total Conversations, New People
  • Tags by Tag Name
  • Open & Closed Conversations by Teammate