HelpScout for Customer Support Dashboard

Template created by Databox

Databox

The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team, as well as 4 other key metrics.

Uses one-click integrations:

Help Scout Mailbox

If you don’t use Help Scout Mailbox, you can pull data from any of our 70+ one-click, native integrations or from spreadsheets, databases and other APIs.

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Measure the speed and quality of your support team

How quickly does your team respond?
How quickly does the team resolve issues, on average?
What % of issues are resolved on the first reply?
Which support agents keep customers happiest?

Key Metrics

First Response Time
Handle Time
Resolution Time
Happiness Score by Team Member

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Explore all of Databox’s functionalities:

Pull in data from any data source,
monitor data on any device,
receive email reports,
set goals,
calculate metrics,
receive daily scorecards, etc.

Customize this dashboard with Databox

Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.

The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.

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