HelpScout for Customer Support
by
Databox
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
Get your dashboard for free
Used one-click connectors:
-
HelpScout Mailbox
If you don’t use HelpScout Mailbox, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).
Measure the speed and quality of your support team
- How quickly does your team respond?
- How quickly does the team resolve issues, on average?
- What % of issues are resolved on the first reply?
- Which support agents keep customers happiest?
Key Metrics
- First Response Time
- Handle Time
- Resolution Time
- Happiness Score by Team Member
