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HelpScout for Customer Support

Databox by Databox

The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.

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Used one-click connectors:

  • HelpScout Mailbox HelpScout Mailbox

If you don’t use HelpScout Mailbox, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).

Measure the speed and quality of your support team

  • How quickly does your team respond?
  • How quickly does the team resolve issues, on average?
  • What % of issues are resolved on the first reply?
  • Which support agents keep customers happiest?

Key Metrics

  • First Response Time
  • Handle Time
  • Resolution Time
  • Happiness Score by Team Member

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