HelpScout for Customer Support
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.Get your dashboard for free
Used one-click connectors:
Measure the speed and quality of your support team
- How quickly does your team respond?
- How quickly does the team resolve issues, on average?
- What % of issues are resolved on the first reply?
- Which support agents keep customers happiest?
- First Response Time
- Handle Time
- Resolution Time
- Happiness Score by Team Member