Uses one-click integrations:
If you don’t use Help Scout Mailbox, you can pull data from any of our 70+ one-click, native integrations or from spreadsheets, databases and other APIs.
Get this dashboard for freeMeasure the speed and quality of your support team
- How quickly does your team respond?
- How quickly does the team resolve issues, on average?
- What % of issues are resolved on the first reply?
- Which support agents keep customers happiest?
Key Metrics
- First Response Time
- Handle Time
- Resolution Time
- Happiness Score by Team Member