Customer Success

Databox by Databox

The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

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Used one-click connectors:

  • HelpScout Mailbox HelpScout Mailbox
  • Stripe Stripe

If you don’t use HelpScout Mailbox or Stripe, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).

Are you helping users when they get stuck?

Measure your responsiveness to user concerns in terms of revenue

  • Learn how responsiveness to user inquiries affects churn
  • Find your most active support agents
  • Make sure interested users do not slip away
  • Track daily changes in MRR and support tickets

Key Metrics

  • Average Response Time
  • Top Customer Support Agents
  • # of Customers Helped Per Day
  • Customers Added Each Day
  • MRR Churn this Month