Customer Success

Template created by Databox

Databox

The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

Uses one-click integrations:

Help Scout Mailbox
Stripe

If you don’t use Help Scout Mailbox or Stripe, you can pull data from any of our 70+ one-click, native integrations or from spreadsheets, databases and other APIs.

Get this dashboard for free

Are you helping users when they get stuck?

Measure your responsiveness to user concerns in terms of revenue

Learn how responsiveness to user inquiries affects churn
Find your most active support agents
Make sure interested users do not slip away
Track daily changes in MRR and support tickets

Key Metrics

Average Response Time
Top Customer Support Agents
# of Customers Helped Per Day
Customers Added Each Day
MRR Churn this Month

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Explore all of Databox’s functionalities:

Pull in data from any data source,
monitor data on any device,
receive email reports,
set goals,
calculate metrics,
receive daily scorecards, etc.

Customize this dashboard with Databox

Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.

The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.

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