DataboxDatabox Databox

Salesforce CRM New Cases

The New Cases metric measures the number of new customer inquiries or issues that have been submitted for resolution within a specific timeframe.

With Databox you can track all your metrics from various data sources in one place.

New Cases 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "New Cases"?
The New Cases metric in Salesforce measures the number of new cases or customer inquiries that have been submitted within a specific period of time, such as a day, week, or month. This metric helps businesses track their customer support volume and identify any trends or patterns in customer inquiries.
Example: New Cases metric can be used to track the daily number of customer support requests received by a company, helping them to identify spikes in demand and allocate resources accordingly.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track New Cases in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Cases using Databox, follow these steps:

  1. 1
    Connect Salesforce CRM that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Cases on the Performance screen
  6. 6
    Get New Cases performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Cases
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Salesforce CRM integration with Databox Track New Cases from Salesforce CRM in Databox GET STARTED

Salesforce CRM New Cases included in Dashboard Templates 1

  • Live view

    Salesforce Leads Overview

    This template gives you a complete overview of your leads in Salesforce so you can accurately track your sales progress.

    Salesforce CRM

Basics

  • Description
    The New Cases metric measures the number of new customer inquiries or issues that have been submitted for resolution within a specific timeframe.
  • Category
    Sales
  • Subcategory
    Cases
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    hourly, daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    {instance_url}/https://{instance_url}/services/data/v60.0/query

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview