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Outreach
Total Not Answered Calls
The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.
With Databox you can track all your metrics from various data sources in one place.
- About
- Tech details
What is "Total Not Answered Calls"?
The Total Not Answered Calls metric refers to the total number of calls made by an outreach team that were not answered by the intended recipient. This metric provides important insights into the effectiveness of a outreach campaign, highlighting areas that may require further optimization or targeting. High levels of total not answered calls may suggest poor quality data, ineffective outreach strategies, or a lack of understanding of the target audience. By monitoring this metric, outreach experts can identify potential roadblocks to success and adjust their approach accordingly to improve response rates and achieve their outreach objectives.
Example: Total Not Answered Calls can be used to identify areas where customer service representatives may need additional training to reduce call abandonment rates.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Total Not Answered Calls in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Not Answered Calls using Databox, follow these steps:
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1Connect Outreach that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Total Not Answered Calls on the Performance screen
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6Get Total Not Answered Calls performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Total Not Answered Calls
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionThe Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.
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CategoryMarketing Automation
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SubcategoryCalls unanswered
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Date Added2019-01-10
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Cumulative SupportNo
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UnitsNo
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Granularitiesdaily, weekly, monthly, quarterly, yearly
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Favorable Trenddecreasing
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Historical DataNo
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportYes
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Media SupportNo
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DimensionN/A
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Metric Typecurrent Learn more
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API Endpoint{app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls
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Mailed Prospects metric refers to the number of potential customers or clients who have been sent physical mail such as flyers, brochures, catalogs, or letters as part of a targeted outreach campaign.
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Bounced prospects is a measure of the number of emails that could not be delivered to a prospect's inbox, typically due to an invalid email address or full mailbox.
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Unopened Emails
The Unopened Emails metric is the number of emails sent that were not opened by the recipient and is a key indicator of the effectiveness of email outreach campaigns.
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Contacted (Sequence)
Contacted (Sequence) refers to the number of individuals who were contacted during a specific outreach sequence, such as an email campaign or a series of phone calls. It tracks the effectiveness of outreach efforts and helps to measure the success of the outreach strategy.
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Replied (Sequence)
The Replied (Sequence) metric tracks the percentage of prospects who responded to your outreach emails within a specific sequence, helping to measure the effectiveness of your email outreach campaigns.
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Paused (Sequence)
The Paused (Sequence) metric indicates the number of sequences that have been manually paused by the user, either temporarily or indefinitely.
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Total Calls
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
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