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Outreach Total Not Answered Calls

The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.

With Databox you can track all your metrics from various data sources in one place.

Total Not Answered Calls 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Total Not Answered Calls"?
The Total Not Answered Calls metric refers to the total number of calls made by an outreach team that were not answered by the intended recipient. This metric provides important insights into the effectiveness of a outreach campaign, highlighting areas that may require further optimization or targeting. High levels of total not answered calls may suggest poor quality data, ineffective outreach strategies, or a lack of understanding of the target audience. By monitoring this metric, outreach experts can identify potential roadblocks to success and adjust their approach accordingly to improve response rates and achieve their outreach objectives.
Example: Total Not Answered Calls can be used to identify areas where customer service representatives may need additional training to reduce call abandonment rates.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Total Not Answered Calls in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Total Not Answered Calls using Databox, follow these steps:

  1. 1
    Connect Outreach that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Total Not Answered Calls on the Performance screen
  6. 6
    Get Total Not Answered Calls performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Total Not Answered Calls
Outreach integration with Databox Track Total Not Answered Calls from Outreach in Databox GET STARTED

Basics

  • Description
    The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.
  • Category
    Marketing Automation
  • Subcategory
    Calls unanswered
  • Date Added
    2019-01-10
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    {app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls

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