Percentage of Paying Customers who Churned by Cancelling their Subscription(s) during the specified Date Range.
With Databox you can track all your metrics from various data sources in one place.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Customers Churn Voluntary Rate using Databox, follow these steps:
This dashboard allows you to track all the key SaaS metrics for your company in real-time.
Active Customers is a metric that measures the total number of customers that have engaged in a paid transaction with a business during a given period of time.
Downgraded Recurring Revenue measures the reduction in monthly or annual recurring revenue (MRR/ARR) due to customers downgrading their subscription plans or packages.
The Upgraded Recurring Revenue metric measures the additional revenue generated by existing customers through upgrades or expansions of their subscription plans.
Converted Customers is the number of paying customers who converted from free trials or other conversion events to become paying subscribers during a specific time period.
Downgrade Rate measures the percentage of customers who switch to a lower paying plan or cancel their subscription altogether. It helps to identify the reasons for the drop in revenue and take necessary steps to improve it.
The Existing Customers metric measures the number or percentage of customers that have made a repeat purchase or subscription within a given time frame.
Revenue Churn Voluntary Rate measures the revenue lost due to customers who chose to cancel their subscription or contract voluntarily.
Revenue Churn Delinquent Rate by Plan ID is a metric that calculates the percentage of revenue lost due to customers in specific plan IDs who have become delinquent and stopped paying for their subscriptions.