Customer retention rate is the percentage of customers that return and continue to do business with a company. It is a measure of customer loyalty and satisfaction.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Customers Retention Rate using Databox, follow these steps:
Elevate decision-making, focused on the crucial Net Revenue Retention metric, it's a must-have for SaaS success. Real-time visualizations offer insights into key metrics like upgrades, downgrades, and churn.
Active Customers by Plan ID shows the number of customers who are currently subscribed to each of your plans, helping you track the popularity of different offerings and identify areas that require more sales or marketing attention.
Downgraded Recurring Revenue measures the reduction in monthly or annual recurring revenue (MRR/ARR) due to customers downgrading their subscription plans or packages.
New Customers metric measures the number of new users who signed up for your product or service within a given time period. It helps you track the growth of your customer base and evaluate the effectiveness of your marketing and acquisition efforts.
The New Recurring Revenue by Plan ID metric shows the amount of new revenue generated from each specific subscription plan during a given time period.
The Reactivated Recurring Revenue by Plan ID metric measures the amount of recurring revenue generated from reactivated customers, broken down by different subscription plans.
Recurring Revenue by Plan ID measures the total revenue generated by each subscription plan offered by a company on a recurring basis. It helps to analyze which plans are driving the most revenue and identify opportunities to optimize pricing or product offerings.
ARPU is the measure of monthly or annual revenue generated by a single customer. It helps to understand the overall performance of a subscription business by tracking revenue trends.
Measures monthly recurring revenue (MRR) generated from existing customers without factoring in any new sales or upgrades in a given time period, providing insight into the stability of the customer base.