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ProfitWell Customers Retention Rate

Customer retention rate is the percentage of customers that return and continue to do business with a company. It is a measure of customer loyalty and satisfaction.

With Databox you can track all your metrics from various data sources in one place.

Customers Retention Rate 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Customers Retention Rate"?
The Customer Retention Rate (CRR) metric measures the percentage of customers that continue using your product or service over a certain period of time. It is calculated by dividing the number of customers at the end of the period by the total number of customers at the beginning of the period. A high CRR indicates that customers are loyal to your brand, while a low CRR suggests that customer churn is a problem that needs to be addressed.
Example: A SaaS company tracks their Customers Retention Rate to identify which features are driving customer retention and optimize their product development roadmap accordingly.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Customers Retention Rate in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Customers Retention Rate using Databox, follow these steps:

  1. 1
    Connect ProfitWell that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Customers Retention Rate on the Performance screen
  6. 6
    Get Customers Retention Rate performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Customers Retention Rate
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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ProfitWell integration with Databox Track Customers Retention Rate from ProfitWell in Databox GET STARTED

General

  • Description
    Customer retention rate is the percentage of customers that return and continue to do business with a company. It is a measure of customer loyalty and satisfaction.
  • Category
    SaaS
  • Subcategory
    Customers

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Maximum Value
    1
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Monthly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Percentage
  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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