Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls Answered using Databox, follow these steps:
Positive Reply Sequence (PRS) measures the number of follow-up messages sent before receiving a positive reply. It helps to optimize outreach effort and determine the most effective messaging strategy.
The Completed Tasks metric measures the total number of outreach tasks that have been successfully executed and finished within a certain period of time.
The Total Tasks metric measures the total number of outreach tasks (such as emails, calls, meetings, etc.) completed within a given timeframe. It helps track productivity and overall outreach efforts.
The Total Incompleted Tasks metric indicates the number of unfinished tasks that were assigned during a specific timeframe. It can help identify areas of inefficiency and opportunities for process improvement.
The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
Delivered Emails is a metric that refers to the number of emails successfully sent to a recipient's inbox and not bounced back. It's a key indicator of email outreach campaign success and can help optimize future outreach efforts.