Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls Answered using Databox, follow these steps:
The Sequences metric tracks interactions across multiple touchpoints, helping Outreach experts understand prospect behavior, sales rep productivity, and campaign effectiveness.
The Opens metric measures the number of times an email or newsletter has been opened by recipients, indicating their interest in the content and the effectiveness of the subject line and preview text.
The Replied Prospects metric measures the percentage of prospects who responded to your outreach efforts, indicating interest and potential for follow-up.
The Unopened Emails metric is the number of emails sent that were not opened by the recipient and is a key indicator of the effectiveness of email outreach campaigns.
The Replied (Sequence) metric tracks the percentage of prospects who responded to your outreach emails within a specific sequence, helping to measure the effectiveness of your email outreach campaigns.
Opt Outs by Sequence measures the number of people who have opted out of receiving further communication from a specific outreach sequence or campaign.
The Scheduled (Sequence) metric measures the number of emails or other outreach activities that have been scheduled in a specific sequence within a given timeframe.
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.