Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls Answered using Databox, follow these steps:
The Bulk metric refers to the quantity or volume of outreach activities performed, such as sending mass emails or making bulk phone calls to a large number of prospects or customers. It measures the scale of outreach efforts rather than the quality or effectiveness of individual interactions.
Mailed Prospects metric refers to the number of potential customers or clients who have been sent physical mail such as flyers, brochures, catalogs, or letters as part of a targeted outreach campaign.
The Opened Prospects metric measures the number of potential leads that have engaged with your outreach efforts by opening an email or message.
The Opens by Sequence metric tracks the number of times an email sequence is opened by a recipient, indicating their level of engagement and interest in the content.
Replied by Sequence is a measure of the number of prospects who responded to a specific outreach sequence, indicating effectiveness of the messaging and strategy.
The Opt Outs metric tracks the number of recipients who opt out of receiving further communication, often presented as a percentage. This helps measure the effectiveness and relevance of the outreach campaign.
The Active (Sequence) metric in outreach refers to measuring a sequence's engagement rate with prospects, including email opens, link clicks, and replies over a specific period of time.
The Total Incompleted Tasks metric indicates the number of unfinished tasks that were assigned during a specific timeframe. It can help identify areas of inefficiency and opportunities for process improvement.