Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls Answered using Databox, follow these steps:
The Unsubscribed Prospects metric measures the number of people who have opted-out or unsubscribed from a marketing campaign or mailing list.
Negative Reply Sequence tracks the number of consecutive negative responses received from a prospect, indicating the need to switch up the outreach approach.
The Neutral reply metric measures the number of responses to outreach efforts that fall into a neutral category, neither positive nor negative, indicating a lack of strong interest or engagement.
The Neutral reply by Sequence metric measures the percentage of neutral responses received from a specific outreach sequence.
Positive Replies by Sequence is a metric that measures the number of favorable responses received in a sequence of outreach efforts, indicating the effectiveness of the messaging strategy.
Replies by Sequence measures the number of email sequences that receive a reply from a prospect. It helps to optimize outreach campaigns for better engagement.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.
The Total Incompleted Tasks metric indicates the number of unfinished tasks that were assigned during a specific timeframe. It can help identify areas of inefficiency and opportunities for process improvement.