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Drift Clicks by Chat Playbook

Clicks by Chat Playbook is a metric that measures the number of clicks on suggested responses or actions within a chatbot conversation, indicating user engagement and effectiveness of the chatbot's pre-programmed responses.

With Databox you can track all your metrics from various data sources in one place.

Clicks by Chat Playbook 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Clicks by Chat Playbook"?
The Clicks by Chat Playbook metric measures the effectiveness of your chatbot's automated conversation flows. It tracks the number of clicks a user makes within the chatbot during a conversation, indicating engagement and progression through conversation stages. This metric can help identify where users are dropping off in the conversation and provide insight into the clarity and effectiveness of your chatbot's design. It is a valuable tool for optimizing chatbot performance and improving user experience.
Example: A company uses the Clicks by Chat playbook metric to track how many times customers click a link during a chat conversation with a sales rep on their website, indicating interest in a particular product or service. This helps the sales team tailor their approach and follow up with potential leads.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Clicks by Chat Playbook in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Clicks by Chat Playbook using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Clicks by Chat Playbook on the Performance screen
  6. 6
    Get Clicks by Chat Playbook performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Clicks by Chat Playbook
Drift integration with Databox Track Clicks by Chat Playbook from Drift in Databox GET STARTED

Drift Clicks by Chat Playbook included in Dashboard Templates 1

  • Live view

    Drift Chat & Email Conversations

    This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

    Drift

Basics

  • Description
    Clicks by Chat Playbook is a metric that measures the number of clicks on suggested responses or actions within a chatbot conversation, indicating user engagement and effectiveness of the chatbot's pre-programmed responses.
  • Category
    Marketing Automation
  • Date Added
    2016-05-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://driftapi.com/playbooks/metrics

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