Help Scout insights

Template created by Databox

Databox

Help Scout dashboard template which will give you insights about conversations, productivity, happiness scores and more

Uses one-click integrations:

Help Scout Mailbox

If you don’t use Help Scout Mailbox, you can pull data from any of our 70+ one-click, native integrations or from spreadsheets, databases and other APIs.

Get this dashboard for free

Are you helping users when they get stuck?

Measure your responsiveness to user concerns.

Learn how responsiveness to user inquiries affects satisfaction
Find your most active support agents
Make sure interested users do not slip away

Key Metrics

Average Response Time
User Happiness Analytics
Top Customer Support Agents
Most Common Sources of User Inquiries

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Explore all of Databox’s functionalities:

Pull in data from any data source,
monitor data on any device,
receive email reports,
set goals,
calculate metrics,
receive daily scorecards, etc.

Customize this dashboard with Databox

Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.

The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.

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