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Drift Click % by Chat Playbook

Click % by Chat Playbook measures how many times a chatbot suggestion was clicked compared to the total number of suggestions shown. It indicates the effectiveness of chatbot suggestions in guiding website visitors towards a desired outcome/metric.

With Databox you can track all your metrics from various data sources in one place.

Click % by Chat Playbook 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Click % by Chat Playbook"?
Click % by Chat Playbook measures the performance of chat playbooks (pre-programmed chat conversation scripts) by tracking the percentage of clicks per regular chat message. The metric indicates how effective a playbook is in engaging visitors and provoking them to take action. High click % by Chat Playbook suggests that the playbook is efficiently leading visitors to the desired actions such as signing up, scheduling a call, or downloading a resource. This metric allows Drift users to optimize their chat conversations and make data-driven improvements to their playbooks.
Example: The Click % by Chat Playbook metric can help track the effectiveness of a specific chat playbook in driving visitors to take desired actions on a website, such as signing up for a service, completing a purchase, or scheduling a demo.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Click % by Chat Playbook in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Click % by Chat Playbook using Databox, follow these steps:

  1. 1
    Connect Drift that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Click % by Chat Playbook on the Performance screen
  6. 6
    Get Click % by Chat Playbook performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Click % by Chat Playbook
Drift integration with Databox Track Click % by Chat Playbook from Drift in Databox GET STARTED

Drift Click % by Chat Playbook included in Dashboard Templates 1

  • Live view

    Drift Chat & Email Conversations

    This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.

    Drift

Basics

  • Description
    Click % by Chat Playbook measures how many times a chatbot suggestion was clicked compared to the total number of suggestions shown. It indicates the effectiveness of chatbot suggestions in guiding website visitors towards a desired outcome/metric.
  • Category
    Marketing Automation
  • Date Added
    2016-05-09
  • Default Format
    Percentage
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://driftapi.com/playbooks/metrics

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