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CallRail Missed Calls

The Missed Calls metric in CallRail refers to the number of calls received by your business that were not answered or picked up. This metric is important for tracking missed opportunities and identifying areas for improvement in your call answering and handling processes.

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Missed Calls 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Missed Calls"?
The Missed Calls metric in CallRail tracks the number of calls that were not answered by a representative or that went directly to voicemail. It provides insights into how many potential leads or customers were unable to connect with your business and provides an opportunity to improve call handling procedures or staffing levels.
Example: Missed Calls can help a business identify if they're understaffed at certain times, such as during peak call hours or after hours. This can help them optimize their staffing and ensure they don't miss potential customers.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Missed Calls in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Missed Calls using Databox, follow these steps:

  1. 1
    Connect CallRail that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Missed Calls on the Performance screen
  6. 6
    Get Missed Calls performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Missed Calls
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
CallRail integration with Databox Track Missed Calls from CallRail in Databox GET STARTED

CallRail Missed Calls included in Dashboard Templates 1

  • Live view

    CallRail Overview Dashboard

    This dashboard shows the responsiveness of your sales team to incoming calls. It also shows where new calls originate.

    CallRail

General

  • Description
    The Missed Calls metric in CallRail refers to the number of calls received by your business that were not answered or picked up. This metric is important for tracking missed opportunities and identifying areas for improvement in your call answering and handling processes.
  • Category
    Help Desk
  • Subcategory
    Calls unanswered
  • Date Added
    2017-09-13

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, quarterly, monthly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 2 years ago 00:00 to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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