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HelpScout Docs Report

Gain insights into your Help Scout knowledge base performance with Databox's Help Scout Docs Report dashboard. Track key metrics like article views, failed searches, top categories, and more to enhance your customer support documentation.

Pulls data from

Help Scout Docs

Help Scout Docs

Help Scout Docs is a knowledge base software that helps businesses create and manage helpful articles and documentation to provide self-service support for their customers.

If you don't use Help Scout Docs, you can pull data from any of our 130+ one-click, native integrations or from spreadsheets, databases and other APIs.

HelpScout Docs Report

Are you helping users when they get stuck?

  • Learn how responsiveness to user inquiries affects satisfaction
  • Find categories with the most views
  • See best-performing articles
  • See insight about failed searches

Key Metrics

  • Visits
  • Article Views and Article viewed per Visit
  • Top Articles by Name
  • Failed Searches by Search Term
  • Top Category Views

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Customize this dashboard with Databox

Customize this template with Databox's Dashboard Designer. Add metrics, visualizations, and data from any source with simple drag and drop.

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