HelpScout Docs Report

Databox by Databox

Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.

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Used one-click connectors:

  • HelpScout Docs HelpScout Docs

If you don’t use HelpScout Docs, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).

Are you helping users when they get stuck?

  • Learn how responsiveness to user inquiries affects satisfaction
  • Find categories with the most views
  • See best-performing articles
  • See insight about failed searches

Key Metrics

  • Visits
  • Article Views and Article viewed per Visit
  • Top Articles by Name
  • Failed Searches by Search Term
  • Top Category Views