DataboxDatabox Databox

Stripe Downgrades by Previous Plan Name

The Downgrades by Previous Plan Name metric measures the number of times customers have switched to a lower-tier subscription plan from the specific plan they were previously subscribed to.

With Databox you can track all your metrics from various data sources in one place.

Downgrades by Previous Plan Name 2.190,879 Start tracking this metric
  • About
  • Tech details
  • Notes
What is "Downgrades by Previous Plan Name"?
The Downgrades by Previous Plan Name metric tracks the number of times a customer downgrades to a lower subscription plan from a specific previous plan name. This metric helps businesses understand how changes in pricing and plan options affect customer behavior and retention. By monitoring this metric, businesses can identify patterns and trends in customer behavior that can inform pricing and plan strategy decisions.
Example: A SaaS company uses Downgrades by Previous Plan Name to track how many customers who were previously on their highest tier plan downgraded to a lower plan after a price increase.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Downgrades by Previous Plan Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Downgrades by Previous Plan Name using Databox, follow these steps:

  1. 1
    Connect Stripe that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Downgrades by Previous Plan Name on the Performance screen
  6. 6
    Get Downgrades by Previous Plan Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Downgrades by Previous Plan Name
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Stripe integration with Databox Track Downgrades by Previous Plan Name from Stripe in Databox GET STARTED

Basics

  • Description
    The Downgrades by Previous Plan Name metric measures the number of times customers have switched to a lower-tier subscription plan from the specific plan they were previously subscribed to.
  • Category
    Payment Processing
  • Subcategory
    Subscriptions
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    hourly, daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.stripe.com/v1/events

  • The usage and limitations of the ‘Upgrades’ and ‘Downgrades’ Stripe metrics

    Usage
    Upgrades or downgrades are tracked when they actually happen. For example, if a user moved from PlanA ($59) to PlanB ($119) today, an upgrade of $60 will be tracked. The same logic will apply to downgrades.

    In cases where the user would switch back and forth, every upgrade and downgrade would be tracked and would influence the upgrade or downgrade amount in Databox. Therefore, Databox suggests using the Calculated Metrics to track the Net New Upgrade or Downgrade values.

    Below is an example of the MRR Upgrades metric and the same logic will apply for other Upgrades and Downgrades metrics.

    Net New MRR Upgrades = MRR Upgrades – MRR Downgrades

    Limitation
    To calculate upgrades, downgrades, and reactivations we use the /events endpoint. In accordance with the Stripe API documentation, Databox can collect only 30 days of historical data through this API endpoint.
    For example, if an upgrade occurred 31 days ago, it would not be pushed to and visible in Databox today.

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview