Track all of your key business metrics from one screen
GET STARTED
Stripe
Churned Customers (Delinquent) by Plan Name
Churned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Churned Customers (Delinquent) by Plan Name"?
The Churned Customers (Delinquent) by Plan Name metric in Stripe measures the number of customers who have stopped paying for a particular subscription plan, also known as delinquent customers, over a specific period of time. This metric can help businesses understand which subscription plans are more likely to experience customer churn and identify factors that may be contributing to the churn rate. By tracking this metric, businesses can develop targeted retention strategies and improve customer engagement to reduce churn and promote long-term loyalty. We count Churned Customers (Delinquent) by Plan Name by considering all 'canceled' subscriptions that have either already ended or will end after the start of the selected date range. When counting, we exclude 'canceled' trial subscriptions. Since we count Churned Customers (Delinquent) by Plan Name using subscriptions and delinquency, which is a current property of the customer, we cannot obtain information about past delinquencies of a customer if they have either revived their canceled subscription or signed up for a new one and are currently not marked as delinquent. In case your subscriptions contain multiple subscription items the total value of this metric will be higher than the total value of equivalent non-dimensional metric.
Example: Churned Customers (Delinquent) by Plan Name metric can help a subscription-based business identify which subscription plans have a higher percentage of customers who fail to make payments on time and churn, allowing them to take necessary action to improve customer retention.
Visualizations
-
Bar and Line Chart
Used to show comparisons between values.
How to track Churned Customers (Delinquent) by Plan Name in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Churned Customers (Delinquent) by Plan Name using Databox, follow these steps:
-
1Connect Stripe that contains the metric you want to track
-
2Select the metric you want to track from the list of available metrics
-
3Drag and drop the selected metric onto your dashboard
-
4Watch your dashboard populate in seconds
-
5Put Churned Customers (Delinquent) by Plan Name on the Performance screen
-
6Get Churned Customers (Delinquent) by Plan Name performance daily with Scorecards or as a weekly digest
-
7Set Goals to track and improve performance of Churned Customers (Delinquent) by Plan Name
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
General
-
DescriptionChurned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.
-
CategoryPayment Processing
-
SubcategoryCustomers
-
Date Added2015-04-28
Specification
-
Metric Typeevent
-
DimensionalYes
-
Decimal DigitsNo
-
Currency UnitsNo
-
GranularitiesHourly, daily, weekly, monthly, quarterly and yearly.
-
Custom Relative PeriodsYes
-
Data AvailabilityAt sync, it ranges from 12 months ago to now.
-
Retroactive Data UpdatesNewly synced data is merged with existing data, replacing values for matching periods.
-
Future Data AvailableNo
Visualization
-
Cumulative GraphYes
-
Favorable Trenddecreasing
-
Media CreativesNo
-
ForecastsYes
-
BenchmarksNo
Related Metrics
-
Stripe
Customers
Customers metric reflects the total number of unique customer accounts that have made transactions through Stripe.
-
Stripe
Application Fees
Application Fees is a feature that allows platform owners to charge a fee on top of payment transactions made by their connected accounts. This helps them earn revenue on top of the usage of the Stripe platform.
-
Stripe
ARR (excl. Canceled Subscriptions)
ARR (excl. Canceled Subscriptions) stands for Annual Recurring Revenue excluding Canceled Subscriptions, a metric that calculates the total amount of revenue a SaaS company generates from its recurring subscription fees in a given year. It's a key metric to measure the growth and predict the future revenue of a SaaS business.
-
Stripe
Churned MRR (Delinquent) by Plan Name
The Churned MRR (Delinquent) by Plan Name metric indicates the amount of lost revenue due to customers on subscription plans who have not paid on time or have canceled their subscription. The metric is displayed by the name of the plan.
-
Stripe
Active Subscriptions by Plan Name
Active Subscriptions by Plan Name metric shows the total number of current active or past due subscriptions on a specific plan. It helps monitor the popularity of different subscription plans.
-
Stripe
Downgrades
The Downgrades metric measures the number of customers who have shifted from a higher-priced subscription plan to a lower-priced one within a specified timeframe.
-
Stripe
MRR Downgrades
MRR downgrades is a metric that measures the decrease in monthly recurring revenue due to the downgrading of subscription plans by customers.
-
Stripe
Net ARR
Net ARR stands for Net Annual Recurring Revenue and is a measure of the change in the ARR over a specific time period.
Build your first dashboard in 5 minutes or less
Easy-to-use analytics for growing businesses
2025 © Databox, Inc. All Rights Reserved.