The Churned Customers (Delinquent) by Plan Name metric in Stripe measures the number of customers who have stopped paying for a particular subscription plan, also known as delinquent customers, over a specific period of time. This metric can help businesses understand which subscription plans are more likely to experience customer churn and identify factors that may be contributing to the churn rate. By tracking this metric, businesses can develop targeted retention strategies and improve customer engagement to reduce churn and promote long-term loyalty. We count Churned Customers (Delinquent) by Plan Name by considering all 'canceled' subscriptions that have either already ended or will end after the start of the selected date range. When counting, we exclude 'canceled' trial subscriptions. Since we count Churned Customers (Delinquent) by Plan Name using subscriptions and delinquency, which is a current property of the customer, we cannot obtain information about past delinquencies of a customer if they have either revived their canceled subscription or signed up for a new one and are currently not marked as delinquent. In case your subscriptions contain multiple subscription items the total value of this metric will be higher than the total value of equivalent non-dimensional metric.
Example: Churned Customers (Delinquent) by Plan Name metric can help a subscription-based business identify which subscription plans have a higher percentage of customers who fail to make payments on time and churn, allowing them to take necessary action to improve customer retention.