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Stripe
Churned Customers (Delinquent) by Plan Name
Churned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.
With Databox you can track all your metrics from various data sources in one place.
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What is "Churned Customers (Delinquent) by Plan Name"?
The Churned Customers (Delinquent) by Plan Name metric in Stripe measures the number of customers who have stopped paying for a particular subscription plan, also known as delinquent customers, over a specific period of time. This metric can help businesses understand which subscription plans are more likely to experience customer churn and identify factors that may be contributing to the churn rate. By tracking this metric, businesses can develop targeted retention strategies and improve customer engagement to reduce churn and promote long-term loyalty. We count Churned Customers (Delinquent) by Plan Name by considering all 'canceled' subscriptions that have either already ended or will end after the start of the selected date range. When counting, we exclude 'canceled' trial subscriptions. Since we count Churned Customers (Delinquent) by Plan Name using subscriptions and delinquency, which is a current property of the customer, we cannot obtain information about past delinquencies of a customer if they have either revived their canceled subscription or signed up for a new one and are currently not marked as delinquent. In case your subscriptions contain multiple subscription items the total value of this metric will be higher than the total value of equivalent non-dimensional metric.
Example: Churned Customers (Delinquent) by Plan Name metric can help a subscription-based business identify which subscription plans have a higher percentage of customers who fail to make payments on time and churn, allowing them to take necessary action to improve customer retention.
Visualizations
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Bar and Line Chart
Used to show comparisons between values.
How to track Churned Customers (Delinquent) by Plan Name in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Churned Customers (Delinquent) by Plan Name using Databox, follow these steps:
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1Connect Stripe that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Churned Customers (Delinquent) by Plan Name on the Performance screen
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6Get Churned Customers (Delinquent) by Plan Name performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Churned Customers (Delinquent) by Plan Name
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionChurned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.
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CategoryPayment Processing
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SubcategoryCustomers
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Date Added2015-04-28
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Cumulative SupportYes
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UnitsNo
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Granularitieshourly, daily, weekly, monthly, quarterly, yearly
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Favorable Trenddecreasing
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Historical DataYes
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportNo
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Media SupportNo
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DimensionYes
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Metric Typeevent Learn more
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API Endpointhttps://api.stripe.com/v1/subscriptions
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New Monthly Recurring Revenue generated by each plan offered by a business during a specific time period.
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New ARR by Plan Name
New ARR by Plan Name is a metric in Stripe that measures the total revenue from newly acquired customers in each pricing plan during a specific period.
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Churned ARR
Churned ARR measures the loss in recurring revenue from existing customers over a year. It helps companies understand their customer retention rate and revenue growth potential.
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New Subscriptions (incl. Trials)
The New Subscriptions (incl. Trials) metric tracks the number of new recurring payments or subscription sign-ups including Trials made by customers in a given period of time.
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Upgrades
Upgrades is a Stripe metric that measures the increase in revenue generated by customers who have upgraded to a higher pricing plan or subscription level.
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Downgrades by Previous Plan Name
The Downgrades by Previous Plan Name metric measures the number of times customers have switched to a lower-tier subscription plan from the specific plan they were previously subscribed to.
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Open Invoices
Open Invoices is a metric that measures the total number of invoices that have been issued to customers but have not been marked as paid or voided.
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New Trials
New Trials metric counts the total number of new subscriptions that started with a free trial period over a specific time period.
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