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Stripe Churned Customers (Delinquent) by Plan Name

Churned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.

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Churned Customers (Delinquent) by Plan Name 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Churned Customers (Delinquent) by Plan Name"?
The Churned Customers (Delinquent) by Plan Name metric in Stripe measures the number of customers who have stopped paying for a particular subscription plan, also known as delinquent customers, over a specific period of time. This metric can help businesses understand which subscription plans are more likely to experience customer churn and identify factors that may be contributing to the churn rate. By tracking this metric, businesses can develop targeted retention strategies and improve customer engagement to reduce churn and promote long-term loyalty. We count Churned Customers (Delinquent) by Plan Name by considering all 'canceled' subscriptions that have either already ended or will end after the start of the selected date range. When counting, we exclude 'canceled' trial subscriptions. Since we count Churned Customers (Delinquent) by Plan Name using subscriptions and delinquency, which is a current property of the customer, we cannot obtain information about past delinquencies of a customer if they have either revived their canceled subscription or signed up for a new one and are currently not marked as delinquent. In case your subscriptions contain multiple subscription items the total value of this metric will be higher than the total value of equivalent non-dimensional metric.
Example: Churned Customers (Delinquent) by Plan Name metric can help a subscription-based business identify which subscription plans have a higher percentage of customers who fail to make payments on time and churn, allowing them to take necessary action to improve customer retention.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Churned Customers (Delinquent) by Plan Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Churned Customers (Delinquent) by Plan Name using Databox, follow these steps:

  1. 1
    Connect Stripe that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Churned Customers (Delinquent) by Plan Name on the Performance screen
  6. 6
    Get Churned Customers (Delinquent) by Plan Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Churned Customers (Delinquent) by Plan Name
Goals

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Stripe integration with Databox Track Churned Customers (Delinquent) by Plan Name from Stripe in Databox GET STARTED

General

  • Description
    Churned Customers (Delinquent) by Plan Name metric measures the number of customers who have cancelled or failed to pay for a specific subscription plan within a given time frame.
  • Category
    Payment Processing
  • Subcategory
    Customers
  • Date Added
    2015-04-28

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 12 months ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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