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Salesforce CRM Average Case Close Time

Average Case Close Time is a metric that measures the average time it takes for a support case to be resolved or closed, providing insights into team performance and customer satisfaction.

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Average Case Close Time 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Average Case Close Time"?
Average Case Close Time is a performance metric that measures the average amount of time it takes for cases to be closed by your support team. It's calculated by adding up the time taken to resolve each case and dividing it by the total number of cases closed over a set period. This metric helps to assess the efficiency of your support team and identify areas where improvements can be made.
Example: Average Case Close Time can be used to track the amount of time it takes for a customer service team to resolve and close cases, which can help a company evaluate its customer service performance and make improvements.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Average Case Close Time in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Average Case Close Time using Databox, follow these steps:

  1. 1
    Connect Salesforce CRM that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Average Case Close Time on the Performance screen
  6. 6
    Get Average Case Close Time performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Average Case Close Time
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Basics

  • Description
    Average Case Close Time is a metric that measures the average time it takes for a support case to be resolved or closed, providing insights into team performance and customer satisfaction.
  • Category
    Sales
  • Subcategory
    Deal time
  • Date Added
    2015-04-28
  • Default Format
    Duration
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    hourly, daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    {instance_url}/https://{instance_url}/services/data/v60.0/query

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