Salesforce CRM Average Case Close Time

How to track Average Case Close Time in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Average Case Close Time using Databox, follow these steps:

1. 1

   Connect Salesforce CRM that contains the metric you want to track
2. 2

   Select the metric you want to track from the list of available metrics
3. 3

   Drag and drop the selected metric onto your dashboard
4. 4

   Watch your dashboard populate in seconds
5. 5

   Put Average Case Close Time on the Performance screen
6. 6

   Get Average Case Close Time performance daily with Scorecards or as a weekly digest
7. 7

   Set Goals to track and improve performance of Average Case Close Time