Average Case Close Time is a metric that measures the average time it takes for a support case to be resolved or closed, providing insights into team performance and customer satisfaction.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Average Case Close Time using Databox, follow these steps:
Opportunities Won Count by Owner is a metric in Salesforce that shows the number of opportunities that have been won by each owner. It helps track the sales performance of individual owners and provides insights into the overall success of the sales team.
The Opportunities Won Amount by Opp Name metric in Salesforce tracks the total amount of revenue earned from each individual won opportunity name, providing insights into which opportunities are generating the most revenue for the company.
The Open Opportunities Count by Stage Name in Salesforce provides a breakdown of the number of opportunities in your sales pipeline for each stage, allowing you to track your progress towards closing deals.
The New Leads by Industry metric is a measure of the number of new potential customers or prospects generated by industry category within a specified time period.
It shows the number of new leads generated from each lead source over a specific time period, providing insights into which sources are driving the most lead conversions and can help prioritize marketing efforts.
Closed Cases measures the number of support cases that have been resolved and closed within a specific time period. It is an important metric to track customer satisfaction and support team performance.
The Return on Investment by Campaign Type metric measures the effectiveness of different marketing campaigns in terms of revenue generated compared to the cost of the campaign. It helps businesses to identify the most profitable marketing channels and optimize their marketing strategy accordingly.
The Return On Investment Amount by Campaign Type measures the amount of revenue generated by each type of Salesforce campaign and compares it to the cost of running those campaigns. It helps organizations determine which campaign types are most effective at generating revenue and optimizing their marketing budget.