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Freshdesk Source

Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.

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Source 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Source"?
The Created Tickets by Source metric in Freshdesk displays the number of support tickets created by various sources such as email, phone, social media, etc. This metric helps customer support teams understand which channels their customers are using to reach out and enables them to optimize their support strategy accordingly. It can also be used to identify trends and patterns in customer behavior, allowing support teams to proactively engage with customers and reduce response time.
Example: Example: By monitoring Created Tickets by Source, a company discovered that a large number of tickets were being generated from their social media channels, prompting them to allocate additional resources to manage and respond to these inquiries more efficiently.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Source on the Performance screen
  6. 6
    Get Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Source
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Source from Freshdesk in Databox GET STARTED

General

  • Description
    Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets created

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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