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Freshdesk Association Type

The Created Tickets by Association Type metric displays the number of tickets created based on the association type (e.g., customer, contact, company) within a specific time frame.

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Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Association Type"?
The Created Tickets by Association Type metric in Freshdesk shows the number of tickets created based on the association type such as contact, company or agent. This information helps to understand which type of association is generating more tickets and identify areas for improvement. For instance, if most tickets are associated with a particular company, it may indicate an issue with their product or service that needs to be addressed. Similarly, if most tickets are raised by a particular agent, it may indicate they need additional training or support.
Example: A company wants to see how many tickets were created by their top-tier customers versus their regular customers to determine which group requires more attention and support.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Association Type on the Performance screen
  6. 6
    Get Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Association Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Created Tickets by Association Type metric displays the number of tickets created based on the association type (e.g., customer, contact, company) within a specific time frame.
  • Category
    Help Desk
  • Subcategory
    Tickets created

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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