DataboxDatabox Databox

Freshdesk Priority

The Created Tickets by Priority metric displays the total number of support tickets created in Freshdesk based on their priority levels (low, medium, high, urgent).

With Databox you can track all your metrics from various data sources in one place.

Priority 2.190,879

Start tracking this metric

About
Technical Details

The Created Tickets by Priority metric is a report that shows the number of support tickets created based on their priority levels. It enables businesses to track how many tickets were opened under each priority category, such as low, medium, and high, to prioritize their support activities effectively. It helps support teams to manage their workload by focusing on high-priority tickets first, thereby improving the overall customer experience. The report can also help identify patterns in volume and priority, enabling teams to make data-driven decisions around resource allocation and ticket routing.

Example: Example: A manager can use the Created Tickets by Priority metric to determine which priority level has the highest volume of tickets, so they can allocate resources and prioritize tasks accordingly.

Visualizations

Bar and Line Chart

Used to show comparisons between values.

How to track Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Priority using Databox, follow these steps:

1
Connect Freshdesk that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Priority on the Performance screen
6
Get Priority performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Priority

Goals

Get instant insights into your top-performing metrics

Track Priority from Freshdesk in Databox GET STARTED