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Freshdesk Company

The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.

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Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Company"?
The Created Tickets by Company metric in Freshdesk displays the number of tickets created by each company that has submitted support requests. This metric allows businesses to identify which companies require the most support and helps teams allocate resources more effectively. It also enables businesses to track the satisfaction levels of their customers and identifies any trends or issues that require attention. With this metric, teams can prioritize and manage support requests from high-priority customers, thereby improving their overall customer experience.
Example: Example: A software company uses the Created Tickets by Company metric to identify which of its clients are submitting the most support tickets and may require additional training or assistance.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Company on the Performance screen
  6. 6
    Get Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Company
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.
  • Category
    Help Desk
  • Subcategory
    Tickets created

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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