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Freshdesk Industry

The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.

With Databox you can track all your metrics from various data sources in one place.

Industry 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Industry"?
The Companies by Industry metric in Freshdesk allows businesses to categorize their customers into different industries based on their line of work. This information can be used to understand the types of customers that are seeking support and to tailor support strategies specific to each industry. Additionally, it can be used to measure engagement and revenue from each industry, which helps companies identify high-value customers and prioritize their support needs. Overall, this metric provides valuable insights for businesses that want to improve their customer support services and optimize their offerings to meet the needs of specific industries.
Example: Example: A technology company can use Companies by Industry metric to identify the percentage of their customers from the healthcare industry.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Industry in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Industry using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Industry on the Performance screen
  6. 6
    Get Industry performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Industry
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Industry from Freshdesk in Databox GET STARTED

General

  • Description
    The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.
  • Category
    Help Desk
  • Subcategory
    Companies

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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