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Google Play Refunds by Product

Refunds by Product metric measures the number of product purchases that have been refunded by customers. It helps businesses understand which products are driving the most refunds, leading to insights for potential improvements.

With Databox you can track all your metrics from various data sources in one place.

Refunds by Product 2.190,879 Start tracking this metric
  • About
  • Tech details
  • Notes
What is "Refunds by Product"?
The Refunds by Product metric represents the number of times customers have refunded a specific product purchased on Google Play. This metric helps developers and businesses understand how users perceive their products and whether they need to make improvements to reduce the number of refunds. Knowing the reasons for refunds can also help businesses make necessary changes to improve customer satisfaction and product quality. Overall, a high number of refunds can negatively impact a business's reputation and revenue, making it essential to monitor and optimize this metric.
Example: A user purchased an app that was advertised as ad-free, but still encountered ads. They requested a refund through the app and the Refunds by Product metric tracks how many refunds are requested for that specific app.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Refunds by Product in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Refunds by Product using Databox, follow these steps:

  1. 1
    Connect Google Play that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Refunds by Product on the Performance screen
  6. 6
    Get Refunds by Product performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Refunds by Product
Google Play integration with Databox Track Refunds by Product from Google Play in Databox GET STARTED

Basics

  • Description
    Refunds by Product metric measures the number of product purchases that have been refunded by customers. It helps businesses understand which products are driving the most refunds, leading to insights for potential improvements.
  • Category
    Mobile App Analytics
  • Subcategory
    Refunds
  • Date Added
    2015-04-28
  • Default Format
    PrefixCurrency
  • Cumulative Support
    Yes
  • Units
    Yes
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    http://gpproxy.prod:80/sales
  • Availability of ‘Refunds by Product’ metric for Google Play integration

    Google Play ‘Refunds by Product’ metric is available only for Google Play Users with access to Financial reports in Google Play.

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