DataboxDatabox Databox

Refunds metric measures the number of returned purchases for a given app or game on the Google Play Store. It indicates the success of app's billing system and user satisfaction levels.

With Databox you can track all your metrics from various data sources in one place.

Refunds 2.190,879 Start tracking this metric
  • About
  • Tech details
  • Notes
What is "Refunds"?
The Refunds metric measures the amount of money refunded to customers for app purchases on Google Play. It tracks the number of refunds processed and their corresponding monetary value, and provides developers with insights into potential issues with their app that are causing dissatisfaction among customers leading to requests for refunds. A high Refunds rate can indicate a need for improvements to the app's usability and functionality, or to the customer support system.
Example: A customer accidentally purchased an app and requested a refund through GooglePlay within the allowed timeline for refunds. The Refunds metric measures the number of such refunds issued.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Refunds in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Refunds using Databox, follow these steps:

  1. 1
    Connect Google Play that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Refunds on the Performance screen
  6. 6
    Get Refunds performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Refunds
Google Play integration with Databox Track Refunds from Google Play in Databox GET STARTED

Basics

  • Description
    Refunds metric measures the number of returned purchases for a given app or game on the Google Play Store. It indicates the success of app's billing system and user satisfaction levels.
  • Category
    Mobile App Analytics
  • Subcategory
    Refunds
  • Date Added
    2015-04-28
  • Default Format
    PrefixCurrency
  • Cumulative Support
    Yes
  • Units
    Yes
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    http://gpproxy.prod:80/sales
  • Availability of ‘Refunds’ metric for Google Play integration

    Google Play ‘Refunds’ metric is available only for Google Play Users with access to Financial reports in Google Play.

Track all of your key business metrics from one screen

GET STARTED
Databox app preview