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CallRail Missed Calls by Company

The Missed Calls by Company metric shows the number of calls that went unanswered or were abandoned by customers for a specific company in a given time period.

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Missed Calls by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Missed Calls by Company"?
The Missed Calls by Company metric in CallRail tracks the number of incoming calls that went unanswered or were missed by a particular company or business. This metric allows businesses to identify missed opportunities for customer interaction and potential leads, and adjust their call handling processes and staffing accordingly to improve customer satisfaction and sales.
Example: A company can use Missed Calls by Company metric to identify peak call times and adjust staffing accordingly to minimize missed calls and potential lost business.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Missed Calls by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Missed Calls by Company using Databox, follow these steps:

  1. 1
    Connect CallRail that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Missed Calls by Company on the Performance screen
  6. 6
    Get Missed Calls by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Missed Calls by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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CallRail integration with Databox Track Missed Calls by Company from CallRail in Databox GET STARTED

General

  • Description
    The Missed Calls by Company metric shows the number of calls that went unanswered or were abandoned by customers for a specific company in a given time period.
  • Category
    Help Desk
  • Subcategory
    Calls unanswered
  • Date Added
    2017-09-13

Specification

  • Metric Type
    general
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 2 years ago 00:00 to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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