If you don’t use Drift, you can pull data from any of our 70+ one-click, native integrations or
from spreadsheets, databases and other APIs.
Get a better understanding of your sales and customer support team’s performance regarding their engagement with your website visitors via live chat. Connect your Drift account and learn:
What else can you track and visualize with our deep integration with Drift? When it comes to delivering more personalized customer experiences, pretty much anything:
There are numerous metrics and metric combinations you can track using Drift. And in Databox, you can quickly visualize dozens of Drift metrics in various ways.
Read more about Databox’s Drift integration.
Average Time to Close a Conversation by all Agents.
Average Time to Tirst Response by all Agents.
Total number of Conversations split up by Chat Playbooks. No historical data is available from before the initial connection.
Number of New Conversations during the specified Date Range.
Total number of Contacts.
Total number of Conversations. No historical data is available from before the initial connection.
Sometimes, you’ll want to dive deeper into performance. When you need to customize this template (or any other dashboard) to
include different metrics, add metrics from different sources, etc., you can do so by using Databox’s Dashboard Designer.
The Designer allows you to easily drag-and-drop metrics and visualizations from any data source right into your dashboard.
Visualizing your performance data in a way that’s easy for everyone to interpret is the first step toward increasing conversational marketing and sales ROI. So, what can you do when some of these metrics are trending down?4
We’ve collected a few resources that contain tips from hundreds of other paid marketers on how to improve your customer lifetime value, average deal size, customer engagement, and so on:
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