Drift Essentials - Getting Started w/ Chat

This dashboard, authored by ConnectEngine, helps a team get started on the right foot in Drift by tracking the essential metrics in plain language.

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Used one-click connectors:

  • Drift Drift

If you don’t use Drift, we can pull data from 50+ cloud data sources. And you can push your own data too (API Docs).

Determine what's successful and where there is room for improvement

  • How many new conversations did we have with people?
  • How many people became contacts?
  • How fast are we responding?
  • What days of the week are the most messages coming in?

Key Metrics

  • New conversations
  • New contacts
  • Time to First Response
  • Messaging Heatmap