Keep your customers happy by having a complete picture of your business.

Help Scout is designed for what you care about most: customer happiness.

With Databox, your most important Help Scout KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.

Category:Customer Support Vendor URL:helpscout.net

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Connect your data and start visualizing your performance in minutes

GET DATABOX FREE Browse Help Scout Mailbox Templates

Recommended Help Scout Mailbox KPIs

New Conversations by Tag Name

First Response Time by Time Range

First Office Response Time by Time Range

Replies Sent

Resolved on First Reply (%)

Customers Helped

Happiness Score by Team Member

Customers Helped by Team Member

Team Report by Team Members

Closed Conversations

Resolved Conversations Per Day

First Response Time (Office Hours)

Total Conversations

Customers

Resolved Conversations

Conversations by Tag Name

Response Time

Handle Time

First Response Time

Response Time (Office Hours)

Resolved on First Reply

Replies by Team Member

Replies Per Day Per User

Messages Received

New / Closed Conversations Ratio

Customer Helped by Team Member %

Customers Helped / Customers ratio

Replies by Team Member %

Happiness Score Ratio by Team Member

Conversations by Tag Name %

Resolved Conversations per Customers Helped

Resolved / Closed Conversations ratio

Customer Success Dashboard

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HelpScout for Customer Support

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Helpscout metrics and KPI visualization in Databox native mobile app

All your KPIs on Mobile

Start your day with a Scorecard. Delivered right to your phone, your daily scorecard ensures you start the day in the know.
Be the first to know. Get a heads up when something important changes suddenly or when trends are emerging.
Take actions. Annotate and share with your team to make sure you’re all on the same page.

Focus on metrics that matter

In sight. Display your key data in your office, on a wall, or in a meeting room.
Rally your team. Get everyone focused on the metrics that matter.