Intercom is a customer messaging platform that enables businesses to communicate with website visitors and customers in a personalized and targeted manner, driving engagement and fostering strong relationships.
Intercom is a customer platform with a suite of products for live chat, marketing, feedback and support.
With Databox, your most important Intercom KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.
Intercom
New Conversations is a metric that measures the number of first-time interactions with customers in a given time period, indicating the level of customer engagement and potential growth opportunities for a business.
Intercom
People Segments by Segment Name is a metric in Intercom that measures the number of users segmented by their specific segment name. It provides insights into how many users fall under each segment, allowing businesses to better understand their customer base and tailor messaging and support accordingly.
Intercom
The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
Intercom
The Users metric in Intercom provides the total number of individual users who have interacted with your website or product through the Intercom platform.
Intercom
The Leads metric in Intercom refers to the number of potential customers who have shown interest in your product or service by providing their contact details, such as name and email address.
Intercom
The Closed Conversations metric measures the number of support conversations that have been resolved or closed by an agent or a customer in Intercom.
Intercom
The New Closed Conversations metric in Intercom measures the number of customer conversations that were closed for the first time during a specific time period. It helps track the efficiency of your customer support team.
Intercom
Open Conversations metric measures the number of ongoing conversations that have not been marked as resolved by the customer or the support team within a specified time frame. It highlights how engaged customers are with your business and how effective your team is in resolving their issues.
Intercom
The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.
Intercom
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Intercom
Active People Segment is a metric in Intercom that groups together users who have performed specific actions or engaged with your business in a certain way within a set time period. It helps to identify your most active and engaged users.
Intercom
Slipping Away People Segment is a metric in Intercom that tracks the number of users who were once engaged but haven't used your product for a certain period of time and are at risk of churning.
Intercom
The "Companies Count by Segment Name" metric in Intercom shows the number of companies that have been categorized into different segments based on specific criteria, helping teams understand and target their customer base more effectively.
Intercom
The Tags metric in Intercom measures the number of tags assigned to conversations, users, and leads. It helps in organizing conversations and provides insights into user behavior and preferences.
Intercom
The People Segments metric in Intercom allows you to group users based on common characteristics, such as behavior, interests, or demographics, enabling you to communicate with targeted groups for more effective outreach.
Intercom
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
Intercom
The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
Intercom
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
Intercom
The Assigned Conversations metric measures the number of conversations that have been assigned to a team or agent within a specified time frame.
Intercom
New People Segment in Intercom measures the number of new visitors or users who have engaged with your website or product within a specified time frame. It helps in identifying growth opportunities and analyzing the effectiveness of marketing campaigns.
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Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
When connecting an Intercom Data Source in Databox, only one Intercom workspace can be connected in one connection. During the connection process, before clicking the ‘Authorize access’ button, the proper Workspace can be selected in the authorization window from the drop-down menu under ‘Databox wants to access’.
For the Conversations-related Intercom metrics (e.g. ‘Conversations’, ‘New Closed Conversations’, Assigned Conversations’, etc.), Databox syncs data on the most recently updated 2,400 closed conversations. If there are more conversations available in the Intercom, data will not be fetched for them. Databox fetches this data based on the date of a conversation’s last update and not based on the conversation’s create date.
